Terms & Conditions

1. Acceptance of terms

By accessing or using the Ahead AI website (the "Site") or any of our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use this Site or engage our services.

These terms apply to all visitors, enquirers, and clients of Ahead AI.

2. About us

Ahead AI is a New Zealand-based business providing AI consulting, implementation, and automation services to small and medium-sized businesses.

3. Our services

Ahead AI provides services including, but not limited to:

• →Free AI audit questionnaires and personalised recommendations
• →Discovery calls and business consultations
• →AI chatbot and assistant setup and implementation
• →Business automation and workflow design
• →AI-powered knowledge and document retrieval systems (RAG systems)
• →AI strategy, roadmapping, and consulting
• →Ongoing support and optimisation

The specific scope, deliverables, timeline, and fees for paid services will be set out in a separate written agreement or proposal provided to you before any paid work commences.

4. Use of this website

You may use this Site for lawful purposes only. You must not:

• →Use the Site in any way that violates applicable laws or regulations
• →Attempt to gain unauthorised access to any part of the Site or its related systems
• →Transmit any unsolicited or unauthorised advertising or promotional material
• →Introduce any viruses, malware, or other malicious code
• →Scrape, copy, or reproduce any content from this Site without our written permission

We reserve the right to restrict or terminate access to this Site at our discretion and without notice.

5. Enquiries and audit forms

When you submit an enquiry, contact form, or AI audit questionnaire through our Site, you are requesting that we review your information and respond to you. Submitting a form does not create a binding contract between you and Ahead AI, nor does it obligate either party to proceed with any paid engagement.

Our free AI audit and discovery call are provided at no cost and with no obligation. Any recommendations or suggestions provided as part of a free audit are offered in good faith based on the information you provide, and do not constitute professional advice.

6. Client agreements

All paid services are governed by a separate written agreement (such as a service agreement or proposal) that will be provided to you prior to commencement of work. In the event of any conflict between these Terms and Conditions and a signed client agreement, the client agreement will take precedence.

You agree to provide accurate and complete information when engaging our services, and to cooperate reasonably in the delivery of those services.

7. Payment terms

Payment terms for paid services will be set out in your individual service agreement or proposal. Unless otherwise stated:

• →Invoices are due within 14 days of the invoice date unless agreed otherwise in writing
• →Ahead AI reserves the right to pause or suspend work on any project where invoices are overdue by more than 14 days
• →Late payment interest may apply at our discretion
• →All fees are in New Zealand Dollars (NZD) unless otherwise specified
• →GST will be added to all invoices where applicable

8. Intellectual property

All content on this Site — including text, graphics, logos, and images — is the property of Ahead AI and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any Site content without our prior written consent.

With respect to work produced for clients: ownership of deliverables will be set out in your individual service agreement. Unless otherwise agreed in writing, Ahead AI retains ownership of all underlying methodologies, tools, frameworks, and intellectual property used in the delivery of services, and grants clients a licence to use the specific deliverables produced for them.

9. No guarantee of results

While we work hard to deliver real, measurable results for our clients, Ahead AI does not guarantee any specific outcome, revenue increase, time saving, or business result from the use of our services.

Any case studies, examples, or figures referenced on this Site represent outcomes achieved in specific circumstances and are not a guarantee that you will achieve the same results. Results depend on many factors outside our control, including your business model, market conditions, and your implementation of our recommendations.

10. Limitation of liability

To the fullest extent permitted by New Zealand law, Ahead AI's total liability to you for any loss or damage arising from or in connection with our services or these Terms will not exceed the total fees paid by you to Ahead AI in the three months preceding the claim.

Ahead AI is not liable for any indirect, incidental, special, or consequential losses, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such losses.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where you are acting as a consumer.

11. Third-party tools and platforms

Our services may involve the setup, configuration, or use of third-party platforms and tools (such as AI models, automation platforms, CRM systems, and communication tools). These third-party tools are subject to their own terms of service and privacy policies, which are your responsibility to review and comply with.

Ahead AI is not responsible for the availability, performance, pricing changes, or discontinuation of any third-party tools. Where a third-party platform makes changes that affect the services we have set up for you, we will work with you to address those changes in good faith, though additional fees may apply.

12. Termination

Either party may terminate a service engagement by providing written notice as specified in the relevant service agreement. Upon termination, you will be invoiced for all work completed up to the termination date, and any amounts outstanding become immediately due and payable.

We reserve the right to terminate our engagement with you immediately if you breach these Terms or your service agreement in a material way, or if continuing the engagement would require us to act unlawfully or unethically.

13. Privacy

Your use of this Site and our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Site or services, you consent to our collection and use of your personal information as described in our Privacy Policy.

14. Changes to these terms

We may update these Terms and Conditions from time to time. We will update the "Last updated" date at the top of this page when we do. Continued use of this Site or our services after changes are posted constitutes your acceptance of the updated terms.

For clients with active service agreements, material changes to terms will be communicated directly.

15. Governing law

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of New Zealand.

We encourage resolution of any dispute informally in the first instance. If a dispute cannot be resolved by negotiation, we are open to mediation before resorting to litigation.

16. Contact us

If you have any questions about these Terms and Conditions, please contact us: